Return Policy
To insure that you receive the correct credit amount and that returns are posted to the correct invoice, please take note of our return guidelines:
All returned items require a Return Authorization (RA) Number.
RA's will only be issued for defective products purchased from Cavalier Equestrian Inc., Warehouse picking or packing errors, or Order Entry Errors.
All returned items must have the RA Number, as well as the copy of the invoice in the shipment.
**Please make sure your Return Authorization Number is clearly visible on the outside of the return package, otherwise it may be refused as an unauthorized return.
All defective items must be reported to Cavalier Equestrian Inc. within 10 days of receipt. Cavalier reserves the right to repair or replace the defective product in lieu of a credit.
All short shipments and pricing errors must be reported to Cavalier Equestrian Inc. within 10 days of receipt.
All returned products must be in the original packaging, and be in a shipping carton without any shipping labels or your own labeling, price tags or glue directly on the merchandise packaging, A restocking fee of not less than 15% and not more than 30% will be deducted from the credit we issue to you if the original packaging is damaged or contains any labels, price tags or glue other than ours.
Credit Card Orders that are canceled due to a declined credit card, or cancellation by you, after you authorized shipment will result in a restocking fee.
Duplicate Orders that are faxed or emailed to Cavalier Equestrian Inc. twice or called and faxed in, or given to the Sales Rep and called to Cavalier Equestrian Inc. as well, or any combination that was sent to Cavalier Equestrian Inc. twice will result in a restocking fee and freight charges to be paid for by the customer.
Refusal of COD Packages for any reason will be brought to Senior Management's attention for review of the account immediately. If this happens for any reason beyond an error caused by Cavalier Equestrian Inc., you will be required to pay a restocking fee for the refused shipment as well as the freight charges for transit out and back for the refused shipment. These charges will be placed on their next COD shipment. No negotiations.
Seasonal or Discontinued Products are not eligible to return. (Mountain Horse, Irideon and Horse Sheets/Blankets are Seasonal)
Guaranteed Sale (GSR) Saddles: Please make sure when fitting your customers for saddles you are very careful. Saddles sent back for reasons other than a manufacturers defect must be in new condition. Sweat marks, girthing marks, horse hair etc. may result in the refusal of the return or the addition of a restocking fee. This is at the discretion of Cavalier Equestrian Inc. If a saddle is damaged, we reserve the right to either repair or replace the saddle. If we feel the saddle was damaged due to neglect or mistreatment a credit will not be issued and your saddle will be returned to you.
Backorders will be shipped to you as they become available, it is your responsibility to maintain and cancel your backorders. If a shipment is refused because you did not cancel the backorder, you will be responsible for the freight and a possible restocking fee. Backorders must be cancelled in writing. You can fax it to our toll free number 1-800-387-7715 or emailed to orders@cavalier.on.ca. Products being cancelled must be clearly identified. To obtain a copy of all open orders you can contact our Customer Service Department and they will fax or mail you one.
Prices are subject to change without notice. Cavalier Equestrian Inc. reserves the right to change pricing on backordered products. Imported products are susceptible to drastic changes beyond our control.
TO OBTAIN A RETURN AUTHORIZATION OR TO HAVE A CREDIT MEMO ISSUED:
Please call Customer Service Toll Free at 1-800-265-4927. Please have a copy of the invoice available. The following information will be needed to complete the Return Authorization (RA):
1. Customer Number
2. Store Name
3. Invoice Number
4. Item Number(s)
5. Description
6. Quantity
7. Reason for Return/Credit
RA's are only valid for 30 days from mailing date. Credits will be used against the invoice the product came from. If that invoice is paid in full, you can use the credit against any invoice you want.