Terms & Conditions - Online Partner

Please read these terms of use carefully before using this site. By using this site, you consent to these terms of use. If you do not agree to these terms of use, please do not use the site.

Terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions. Use of and orders placed on this website are governed by the laws and the courts of the province of Ontario, and by the applicable laws of Canada. The user is also responsible for complying with these laws.



While great care is taken in the preparation & production of this website, error in content, description, and/or pricing may occur. We reserve the right to correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. These corrections may take place after your order has been placed. In the event of a pricing error, the item(s) in question will be charged at the correct price. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.


We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.



The content found on the Cavalier Equestrian Inc Online Partner website is copyright protected. You may not use, alter, or modify this material without express permission from Cavalier Equestrian Inc. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.



This website may include links to third party websites. Cavalier Equestrian Inc. Online Partner provides these links as a convenience to our website visitors. The inclusion of any link does not imply Cavalier’s endorsement of any other company, its website, or its products and/or services. These linked websites have separate and independent privacy and security policies; we recommend that you read these carefully if visiting these sites. We do not have any control over these third party sites and therefore have no responsibility or liability for the way in which the organizations that operate these linked websites may collect, use or disclose, or otherwise handle your personal information.



This website should be accessed and used at your own risk.Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times.When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled. We are not responsible for lost, incomplete,illegible, misdirected or stolen messages or mail, unavailable connections,failed, incomplete, garbled, or delayed transmissions, online failures,hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications. Cavalier Equestrian Inc. and its employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special,consequential, incidental or punitive damages. This agreement between Cavalier Equestrian Inc. and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.



Cavalier is committed to protecting your privacy. We do not share or make your information available to undisclosed parties. To process and fulfil your order, Cavalier Equestrian Inc., operating in cooperation with our Online Retail Partner, will need to know your name, email address, mailing and billing addresses, credit card number and expiration date. You are under no obligation to provide this information, however, if you choose not to provide this information, we may not be able to complete or fulfil your order. There may be certain circumstances where we disclose your contact information. This may occur when we feel that it is necessary for us to identify or contact customers when some person or entity may be causing harm to you, Cavalier Equestrian Inc., our Online Retail Partners, or others. We may also release your contact information when required to do so by law or when some legal process requires it.



Cavalier Equestrian Inc. online partners make use of multiple methods (electronic, physical, and operational) to protect the confidentiality of your personal information. When shopping on-line with us, we make use of SSL (secure sockets layer) technology to protect your credit card information. SSL encrypts your credit card number and your name and address so that only we can make use of it. That being said, no transfer of data over the internet can be 100% guaranteed to be secure so while we take all necessary steps to protect your information, we cannot make any guarantees as to the security of your transmitted information using the internet. Any information that you transmit to or from our website is done so at your own risk. We do not permanently store credit card information and this information is erased once an order has been shipped complete.


As part of our customer log-in process you will be provided a customer account with a related password. We strongly urge you to keep this password confidential and if you must keep a hard copy of this password, that you do so in a secure and private place. Do not share your password with anyone. As well, when leaving the Cavalier Equestrian Inc. partner website, be sure to log-off from your customer account and close your browser so that others cannot access your account. You should be especially careful if accessing our site from a public computer or from a computer that may be shared with other users.





We accept VISA and MASTERCARD.


Returns, exchanges and refunds are at the discretion of our Online Retail Partner. If you wish to return or exchange your purchase, please follow the instructions on the Returns & Exchanges form included with your shipment.  


General Return Guidelines:

  1. Personalized or custom ordered items, books, videos, supplements/ wormers or any ingestible product (for safety reasons) may not be returned.
  2. Saddles are not refundable if marked in any manner.
  3. Any undergarments cannot be returned.
  4. Saddle Pads, Horse and Dog Blankets and sheets must be returned clean and unused. We suggest putting a clean sheet on your horse or dog first before trying your new blanket to test for sizing in order to keep in clean.
  5. Any items that are not in “Like New” condition may not be returned unless covered by a manufacturer’s warranty.

Important: All packages that are returned without an approved Return Authorization Number(RA#)  on the box will be refused.


All back-orders will be automatically cancelled. Whenever possible, you will be provided with an estimated in-stock date so that you may reorder at your convenience.



Shipping is limited to CANADIAN ADDRESSES only.

Orders are sent via UPS unless otherwise specified. If you prefer to ship via Canada Post, please specify at time of order entry. All shipments must be insured in case of damage or loss.

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, as well as hazardous or over-sized products. Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. In such cases you will be contacted with regards to alternative shipping options. Extra freight charges may apply for ground, door-to-door service for larger items and hazardous goods.



Applicable Canadian provincial and federal taxes are applied when your order is processed according to where the item will be shipped.


British Columbia (BC)

7% PST on merchandise plus

5% GST on merchandise and freight


Alberta (AB)

5% GST on merchandise and freight


Saskatchewan (SK)

5% GST on merchandise and freight


Manitoba (MB)

8% PST on merchandise plus

5% GST on merchandise and freight


Ontario (ON)

13% HST on merchandise and freight


Quebec (QC)

9.975% PST on the total of the merchandise and freight plus

5% GST on merchandise and freight


New Brunswick (NB)

15% HST on merchandise and freight


Nova Scotia (NS)

15% HST on merchandise and freight


Prince Edward Island (PE)

14% HST on merchandise and freight


Newfoundland (NL)

15% HST on merchandise and freight


Northwest Territories (NT)

5% GST on merchandise and freight


Yukon (YT)

5% GST on merchandise and freight


Nunavut (NU)

5% GST on merchandise and freight