Returns, Exchanges, Refunds

Returns, exchanges and refunds are at the discretion of our Online Retail Partner.

If you wish to return or exchange your purchase, please follow the instructions on the Returns & Exchanges form included with your shipment.  

 General Return Guidelines:

1. Personalized or custom ordered items, books, videos, supplements/ wormers or any ingestible product (for safety reasons) may not be returned.
2. Saddles are not refundable if marked in any manner.
3. Any undergarments cannot be returned.
4. Saddle Pads, Horse and Dog Blankets and sheets must be returned clean and unused. We suggest putting a clean sheet on your horse or dog first before trying your new blanket to test for sizing in order to keep in clean.
5.  Any items that are not in “Like New” condition may not be returned unless covered by a manufacturer’s warranty.

Important: All packages that are returned without an approved Return Authorization Number (RA#)  on the box will be refused.